Introduction

Thank you for supporting Rose County! This Refund Policy outlines the terms and conditions under which refunds may be granted for purchases made through our online store. By making a purchase, you agree to the terms of this Refund Policy.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Duplicate Purchases: If you accidentally made the same purchase more than once, you may be eligible for a refund of the duplicate transaction.
  • Unauthorized Transactions: If a purchase was made without your authorization, please contact us immediately. We will investigate the issue and may issue a refund if the claim is valid.
  • Non-Delivery of Services: If you did not receive the items or services you purchased, please open a ticket in our Discord within 7 days of the purchase to request a refund. We will verify the claim and, if valid, issue a refund.

Non-Refundable Items

The following items and services are generally non-refundable:

  • Digital Goods: Purchases of digital goods, including but not limited to VIP roles, custom scripts, Rose Coins, and in-game assets (such as housing), are non-refundable once they have been delivered or activated.
  • Donations: Contributions made as donations to support the community are non-refundable.

How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  • Join our Discord server and open a support ticket through the designated channel.
  • Provide your purchase details, including the transaction ID, date of purchase, and a description of the issue.
  • Our team will review your request and respond within 7 business days.

Processing of Refunds

If your refund request is approved, the refund will be processed using the original payment method. Please allow up to 14 business days for the refund to appear on your statement, depending on your payment provider.

Contact Us

If you have any questions or concerns about this Refund Policy, please reach out to us through our Discord server.

Thank you for being part of the Rose County community!